Return Policy

All returned parts will be evaluated and must be in new and resale condition to receive credit. Shipping costs are non-refundable.

Seal Kit Returns

Seal Kits must be returned unopened or complete with all seals undamaged and clean within 30 days of receipt of goods. Seals that have oil or dirt on them will not receive credit. When returning seal kits, include the order # and copy of receipt and return to the return address on the package. 

Cylinder and Other Hard Parts Returns

Prior to returning parts for any reason, you must contact our sales department to obtain a Return Merchandise Authorization (RMA) number and the address to send the product to. Returns without a RMA number will not receive credit. The return must be sent back freight prepaid with the RMA number clearly marked on the outside of the package. Cylinder and other hard parts returned after 30 days are subject to a 15% restocking fee. No returns are accepted after 90 days. Returned hydraulic cylinders are subject to an additional $50.00 repainting fee.

Hose Returns

Due to the nature of hydraulic hoses, our return policy is necessarily very limited. The hose must be in completely new condition with no oil or dirt on it at all and subject to inspection. It must me returned within 30 days of receipt of goods.

Berlon Bucket & Attachment Returns

Prior to returning parts for any reason, you must contact our sales department to obtain a Return Merchandise Authorization (RMA) number and the address to send the product to. Returns without a RMA number will not receive credit. The return must be sent back freight prepaid with the RMA number clearly marked on the outside of the package. Custom Ordered Buckets cannot be returned.

 

 

HW Part Store can provide discounted shipping rates for any returns you may wish to send back. Reach out to us and we can provide a quote and deduct the shipping cost from the refund.