How do I find parts for my machine?
If you are on a desktop, use the lists to the left to find the make and model of your machine.
If you are on a tablet or mobile device select the “menu” button in the top left corner and select the make and model of your machine.
Are the pictures stock photos or pictures of the seal kits?
We are working towards having an actual picture for all of the seal kits on our website, however until we are able to some seal kits still use stock photos. If our HW logo is in the bottom right corner than it is a picture of the exact seals you’ll get, otherwise we’ll use a stock photo.
Are these OEM or aftermarket parts?
All of our seal kits and parts are high quality aftermarket replacement parts.
How do you ship?
We ship all seal kits USPS Priority Mail which will typically take 2-4 business days to get anywhere in the U.S. International Shipping for seal kits will use a variety of carriers and all shipping charges will include taxes and duties. All Cylinders and hard parts are shipped UPS Ground up to 140 lbs. and all items and orders over 140 lbs. will have to be shipped motor freight.
Do you ship internationally?
We now ship seal kits to over 170 Countries! All shipping charges will include all taxes and duties.
We are only set up to ship Cylinders & hard parts to the lower 48. If you would like to order from outside of the U.S. or Canada, please set up with a freight forwarder and list their address as the shipping address for the order.
How do I track my order?
After you place your order we will email you a link to an order status page where you can check on your order. As soon as your order is shipped we’ll email you the tracking number and link to the carrier’s tracking page (USPS, UPS, or Motor Freight etc.).
How do I apply for tax exemption?
Before you place your order, please go to our Tax Exemption page to select the correct form to fill out and sign. Send the signed form back to email@example.com or text a clear picture to 979-402-0188. A member of our team will contact you within 2 days to apply the exemption to your account.
What is the return policy?
To return seal kits please mail the complete kits to the following address within 30 days:
HW Part Store
5400 North Lamar Blvd
Austin, Texas 78751
Please include a copy of the packing slip so that we know who to refund.
To return any cylinders or hard parts within 30 days please call or email to get an RMA # and return address.