Frequently Asked Questions
How do I find parts for my machine?
If you are on a desktop, use the links at the top of the page to find the make and model of your machine. You can also use our "Search by Make & Model" tool to quickly find what you are looking for!
If you are on a tablet or mobile device select the “
” button in the top left corner and select the make and model of your machine.
Are the pictures stock photos or pictures of the seal kits?
We are working towards having an actual picture for all of the seal kits on our website, however until we are able to, some seal kits still use stock photos. Stock photos will have text on the bottom right corner to indicate that it is a stock photo.
Are these OEM or aftermarket parts?
All of our seal kits and parts are high quality aftermarket replacement parts. We source from US manufacturers and vendors and all parts meet or exceed manufacture's specifications. We have been servicing cylinders using these seal kits for over 30 years at our hydraulic shop.
How do you ship?
We ship all seal kits & hoses with FedEx 2Day Express or UPS Ground for the 50 States + DC and USPS Priority Mail for US Territories. International Shipping for seal kits will use a variety of carriers and all shipping charges will include taxes and duties where applicable. All Cylinders and hard parts are shipped UPS Ground up to 140 lbs. and all items and orders over 140 lbs. will have to be shipped motor freight.
Most Seal Kit orders should ship out the same day but please allow 1 business day for shipping. The cutoff time for orders is 4:00 PM Central Time.
Hard parts should ship out the same day if ordered before 2:30 PM Central Time.
We do not ship on weekends currently.
Please use the following guidelines to determine when your order should ship out:
Seal Kits
| Order Date and Time | Estimated Ship Date |
| Monday Before 4 PM CST | Monday or Tuesday |
| Tuesday Before 4 PM CST | Tuesday or Wednesday |
| Wednesday Before 4 PM CST | Wednesday or Thursday |
| Thursday Before 4 PM CST | Thursday or Friday |
| Friday Before 4 PM CST | Friday or Monday |
| Saturday | Monday or Tuesday |
| Sunday | Monday or Tuesday |
Hard Parts
| Order Date and Time | Estimated Ship Date |
| Monday Before 2:30 PM CST | Monday |
| Tuesday Before 2:30 PM CST | Tuesday |
| Wednesday Before 2:30 PM CST | Wednesday |
| Thursday Before 2:30 PM CST | Thursday |
| Friday Before 2:30 PM CST | Friday |
| Saturday | Monday |
| Sunday | Monday |
Do you ship internationally?
We now ship seal kits to over 170 Countries! All shipping charges will include all taxes and duties where applicable.
Cylinders & hard parts may be shipped internationally through our website. We can also allow you to pick your own freight forwarder and list their address as the shipping address for the order.
How do I track my order?
After you place your order we will email you a link to an order status page where you can check on your order. As soon as your order is shipped we’ll email you the tracking number and link to the carrier’s tracking page (FedEX, USPS, UPS, or Motor Freight etc.).
How do I apply for tax exemption?
Before you place your order, please go to our Tax Exemption page to select the correct form to fill out and sign. Send the signed form back to parts@hwpartstore.com or text a clear picture to 979-402-0188. A member of our team will contact you within 2 days to apply the exemption to your account.
What is the return policy?
To return seal kits please mail the complete kits to the following address within 30 days:
HW Part Store
8868 Research Blvd
Suite 205
Austin, Texas 78758
Please include a copy of the packing slip so that we know who to refund.
Seal kits that are opened must be placed in individual reclosable bags. They must not be dirty, damaged or missing any components.
To return hoses, they must not have been used at all. We cannot accept any returned hoses with oil or dirt on them.
To return any cylinders or hard parts within 30 days, please call or email to get an RMA # and return address.
To return Berlon Buckets or Attachments within 30 days, please call or email to get an RMA # and return address.